Feedback: Key to Continuous Learning
To know one’s strengths, to know how to improve them, and to know what one cannot do – are the keys to continuous learning.
Whenever a Jesuit priest or a Calvinist pastor does anything of significance (for instance, making a key decision), he is expected to write down what results he anticipates. Nine months later, he then feeds back from the actual results to these anticipations. This very soon shows him what he did well and what his strengths are. It also shows him what he has to learn and what habits he has to change. Finally it shows him what he is not gifted for and cannot do well. I have followed this method myself, now for fifty years. It brings out what one’s strengths are – and this is the most important thing an individual can know about himself or herself. It brings out where improvement is needed and what kind of improvement is needed. Finally, it brings out what an individual cannot do and therefore should not even try to do. To know one’s strengths, to know how to improve them, and to know what one cannot do – they are the keys to continuous learning.
Reinvent Yourself
Knowledge people must take responsibility for their own development and placement.
In today’s society and organizations, people work increasingly with knowledge, rather than with skill. Knowledge and skill differ in a fundamental characteristic – skills change very, very slowly. Knowledge, however, changes itself. It makes itself obsolete, and very rapidly. A knowledge worker becomes obsolescent if he or she does not go back to school every three or four years.
This not only means that the equipment of learning, of knowledge, of skill, of experience that one acquires early is not sufficient for our present life time and working time. People change over such a long time span. They become different persons with different needs, different abilities, different perspectives, and, therefore, with a need to “revitalize.” If you talk of fifty years of working life – and this, I think, is going to be increasingly the norm – you have to reinvent yourself. You have to make something different out yourself, rather than just find a new supply of energy.
Managing Oneself: Revolution in Society
Managing oneself is based on these realities: Workers are likely to outlive organizations, and the knowledge worker has mobility.
Managing oneself is a REVOLUTION in human affairs. It requires new and unprecedented things from the individual, and especially from the knowledge worker. For, in effect, it demands that each knowledge worker think and behave as a chief executive officer. It also requires an almost 180-degree change in the knowledge workers’ thoughts and actions from what most of us still take for granted as the way to think and the way to act.
The shift from manual workers who do as they are being told —either by the task or by the boss —to knowledge workers who have to manage themselves profoundly challenges social structure. For every existing society, even the most “individualist” one, takes two things for granted, if only subconsciously: Organizations outlive workers, and most people stay put. Managing oneself is based on the very opposite realities. In the United States MOBILITY is accepted. But even in the United States, workers outliving organizations—and with it the need to be prepared for a second and different half of one’s life—is a revolution for which practically no one is prepared. Nor is any existing institution, for example, the present retirement system.
Managing Oneself: Work Relationships
Organizations are built on trust, and trust is built on communication and mutual understanding.
Just as it is important for you to know your own strengths, work styles, and values, it is also important that you learn the strengths, work styles, and values of the people around you. Each person is an individual, and there are likely to be great differences between yourself and others. But such differences do not matter. What does matter is whether everyone performs. Consistent group performance can be achieved only if each person within the group is able to perform as an individual. And to help make this happen, you must build on other people’s strengths, other people’s work styles, and other people’s values.
Once you have identified your strengths, work style, and values, as well as what your contribution should be, you must then consider who else needs to know about it. Everyone who depends on you and on whom you depend needs to know this information about how you work. Since communication is a two-way process, you should feel comfortable asking your coworkers to think through and define their own strengths, work styles, and values.
